Terms of service

Last Updated: December 23, 2020

This document is an electronic record in terms of the Indian Contract Act, 1872, the Information Technology Act, 2000, the rules made there under, and the amended provisions pertaining to electronic records in various other statutes, as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which requires publishing the rules and regulations, privacy policy and Terms of Service for the access or usage of Vokal ( as defined hereunder).

Vokal (hereinafter referred to as "Application" or “App” ) is owned and operated by Bombinate Technologies Private Limited (the “Company” ), a company incorporated under the Companies Act, 2013 with its registered office at #42, 12th Main, Jayanagar 4th Block, Bangalore 560011.

The Company is in the business of, inter alia, providing a social media platform via a mobile application, whereby users can post questions via text and voice notes, and receive answers from anyother users on the platform, also via voice notes. The Company requests You to carefully go through these terms & conditions (“ Terms of Service ” or “ Agreement” or “ ToS ”) prior to using or availing access to the Application. If You continue to browse and use this Application, You irrevocably and unconditionally are agreeing to comply with, abide by and be bound by all the obligations as stipulated in this ToS, which together read with our Privacy Policy and any other applicable policies referred to herein or made available on the Application, shall govern the Company’s relationship with You in relation to the Application. These ToS only apply to the Application, or to any such platform wherein you are allowed to access the Services of the Application, and not to any other application, web site or any offline activities by the Company (unless expressly and specifically stated). These ToS supersede all previous oral and written terms and conditions (if any) communicated to You and shall act as a binding Agreement between Company and the Users (as defined hereunder).

IF YOU DO NOT AGREE TO BE BOUND BY ALL CONDITIONS/CLAUSES CAPTURED IN THIS TOS, PLEASE DO NOT USE THE APPLICATION OR SERVICES.

1. Definitions

   "App" or “Application” shall mean and include the software and mobile Application accessed through or downloaded from the App store i.e. Android or IOS, and accessible from any platforms where the Application functions such as mobile phones, tablets and any such other devices. For the purpose of this ToS, the Application shall mean Vokal, and any improvement or modifications to the same as released by the Company later.

   "Company," "we," "us," or "our" means Bombinate Technologies Private Limited and any other companies that are subsidiaries and affiliates.

   "Content" means and includes, without limitation, any information, data, text, voice notes, videos, User profiles, software, tags, graphics, and interactive features generated, provided, or otherwise made accessible either by you or by us or our partners or Sponsors on or through the Service.

   "Service(s)" means services provided through the App, as described in further detail under clause 3 below. The Services provided through the Application may change from time to time, at the sole discretion of the Company.

   “You” or “User” or “Consumer” shall mean any registered user of the Application, or his/her representatives or affiliates who are registered on the Application.

   “Vokes” shall mean any voice note posted by a User registered user on the Application in response to any questions posted on the Application.

2. Updation of Terms

   Your use of the Applications is subject to these ToS, which may be updated, amended, modified or revised by us from time to time without notice to You. It is important for You to refer to these ToS from time to time to make sure that You are aware of any additions, revisions, amendments or modifications that we may have made to these ToS.

3. Service(s) provided to Users

   The Application requires permission to access the microphone on your mobile phone. On your acceptance of such access, the Application provides You with the ability to (all together the “”):

   1. Create and maintain your own profile on the Application after registration (described in clause 4 below);
   2. Choose and implement privacy settings on your account. This gives you the ability to determine which other Users can view your profile and/or any questions and other Content uploaded by you on the Application. This includes the ability to specifically block certain other Users of the Application from accessing your account;
   3. Post questions on the Application, There is no restriction as to the content, topics, language, topic or other details that may be contained in any video uploaded or requested via the questions posted by the you;
   4. Questions must be posted via text or voice note (as available on the Application), in English or the other Indian regional languages available on the Application. It must be noted that the app only has the functionality for writing questions in English, and for writing questions in any of the other applicable languages you will need to download and/or use third-party keyboards available on the Android/IoS application stores;
   5. The questions can either be posted on the Application in general, where they will appear on all User’s feeds and be answerable by anyone, or they can be directed/posted to specific Users only, as a personal chat between your account and the other User’s account;
   6. You can also add an optional Voke along with any question posted by you, to provide a further explanation as to the requirement and context of the question, and to help other Users to provide an accurate answer.
   7. Once a question is posted on the Application for general User answers, the Company listens to the Voke (if any) and ‘tags’ the question as per the language in which it has been worded, and the topic which it is on (i.e., sports, politics, economics, law etc.). These tags are searchable by both you and other Users, so that you can look for questions/answers that are pertaining to topics and languages that are of interest to you;
   8. You can answer questions that are posted generally by other Users, or that are directed to you. However, questions can be answered only via Vokes. Further, it is preferable that you answer a question in the language that it has been tagged with;
   9. All Vokes posted by you in the Application, whether as an explanation to a general question, as a personal chat with another User, or as an answer to question, can only be for a maximum of 60 (sixty) seconds. However, there is no limit to the number of questions and/or answers that you can post;
   10. You can, at any time, share any particular question and/or answer on any other social media platforms and websites, without requiring the permission of the User who has posted the same;
   11. You can also react to questions and/or answers, by liking (upvoting), disliking (downvoting), and/or commenting on them. You also have the ability to ‘follow’ individuals and/or accounts that you choose. On doing so, the Application may send you notifications;
   12. You may, at any time, remove a question or an answer that you have posted on the Application. On removing a question, the entire thread (of the question and consequent answers) gets removed from the general feed of the Application. Additionally, after posting a question, you cannot remove individual answers posted by Users;
   13. Each question and/or answer has an option where you or any other User can report the same to the Company as spam. On being reported, the Company will evaluate the same for offensive/derogatory content, and take an independent decision as to whether it should be removed from the Application or not;
   14. The Company may also, at any time and its own discretion, remove any questions and/or answers that are found to be in breach of any of the terms and conditions contained in this ToS or any other policies/documents prepared in this regard by the Company;
   15. Users can hold one-to-one chats with other Users on the Application, provided they have not been blocked/restricted by such Users. All chats can be conducted only via voice notes/recordings, and are not visible to anyone else on the Application or to the Company;
   16. You may download and save any of the Vokes posted by you or other Users on the Application, on to your mobile phone. The Vokes posted by you are also downloadable by other Users;
   17. There is a leader board of Users who have posted the best/top Vokes/ Vokers on the Application. This leader board is automatically generated by the Application based on a proprietary algorithm used to rank the Users. This leader board can be accessed from your account at any time; It is important to note that without first registering on the Application and creating your profile, you can neither post questions, answer questions, or download Vokes. You will, however, be able to view and listen to the questions and answers posted by other Users.

   The Company reserves the right, in its sole discretion, to modify or replace all or any part of the ToS, or change, suspend, or discontinue all or any part of the Services at any time by posting a notice on the Service or by sending You an email. Your continued use of the Service following the posting of any changes to the ToS constitutes acceptance of those changes. Any information You provide to us for the purposes of registering and setting up your account shall be considered as accurate, complete and updated. You are solely responsible for the activity that occurs on Your account and for maintaining the security of the Application and any information You input to the Application. Further, we are not responsible for the accuracy or legitimacy of any data, information or Content uploaded or posted by you on the Application during your usage of the Services. Similarly, we are not responsible for any information and/or Context uploaded, displayed, created or posted on the Application by other Users. Any reliance by you on any information or Content provided by any other User will be your responsibility. You understand and agree that the Company will not be liable for any damages, losses, harm or costs incurred by you as a result of your reliance on any information provided by any other User.

   You shall not use or access another User’s account without such other User’s express permission. You will immediately notify us in writing of any unauthorized use of Your account, or any other account-related security breach of which You are aware.

   You can access the Application through your account maintained in the Application. The details regarding registration and creation of an account are captured in clause 4 below. The account is provided on a best-efforts as-is basis. While we strive to maintain the highest levels of service availability, we will not be liable for any interruption that may be caused to Your access of the Services.

4. Registration and Account Integrity

   When you download the Application,you will first be asked to choose the language you would like to use the Application in – Hindi, Tamil or Kannada (this preference can be changed in the settings page of the Application at any time). On accepting the ToS and PP after this, you will automatically be redirected to the account creation and registration process. As part of the registration process/for creating your account, you will need to provide us with your phone number, (which will be verified via a one-time password) and your full name. You may choose to provide us with your email ID as well at this stage, although this is not mandatory. It is Your responsibility to ensure that the information You provide is accurate, secure, and not misleading. You can then create an account username/handle and password for yourself. You cannot create an account username and/or password using (i) the names and information of another person; or (ii) using words that are the trademarks or the property of another party (including ours); or (iii) words that are vulgar, obscene or in any other way inappropriate. We reserve the right with or without notice to suspend or terminate any account in breach of the above conditions.

   On the creation of your account, you can modify your handle/username at any time. You may also add a description of yourself to your account. Your account handle and description must both be in English, and will be visible to any other User viewing your account or your questions/answers.

   If for any reason you suspect that your username and password has been disclosed to or obtained by another party, you should contact us immediately. Please note that we never contact Users requesting them to confirm their username, password or any other details, except when the User is signing into the Application.

5. Fees and Payment

   There is no fees and/or payment required to be made by you prior to, during, or after your usage of the Application. The usage of the Application is completely free of cost, and any request for fees or payment by any person/entity purporting to be a representative of the Company should be ignored by you, unless the same is reflected in an updated version of these ToS.

6. Use of Your Information and Content

   If You create, transmit, submit, display or otherwise make available any information and Content while using the Service, You may provide only information that You own or have the right to use. Although you remain the sole and complete owner of all information and Content provided and/or uploaded by you on the Application (including any intellectual property rights in the same), you give us a license to fully use that information in connection with providing you the Services to the best of our abilities. This includes a perpetual, royalty-free and worldwide license to use any of the vokes uploaded by you for advertising and marketing purposes, in order to promote the Application among third-parties. However, we may only use the information You provide as permitted by our Privacy Policy, and applicable law. For example, we will never share Your personally identifiable information without Your prior permission. Please closely review our Privacy Policy for more information regarding how we use and disclose Your personal information. Our Privacy Policy is hereby incorporated into these Terms of Use by this reference. You hereby agree and acknowledge that the Company reserves the right to disable, destroy or delete any Content uploaded by You on the Application, if such Content is found to be duplicated and/or replicated on any other media apart from the Application. You further agree and acknowledge that the Company also reserves the right to remove or refuse to publish Your Content, in whole or part, at any time, at the Company's sole discretion, with or without notice to You.

   We reserve the right to maintain, delete or destroy all information, Content and materials posted or uploaded through the Service(s) pursuant to our internal record retention and/or destruction policies, upon reasonable notice provided to the you. We (may/may not) make use of third party cloud services provider or our own service infrastructure for hosting the servers and databases. While we make commercially reasonable efforts to ensure that the data stored on our servers is persistent and always available to the User, we will not be responsible in the event of failure of the third-party servers or any other factors outside our reasonable control, that may cause the User data to be permanently deleted, irretrievable, or temporarily inaccessible.

7. Third Party Services

   The Company may provide Users with links to, or contact information for, third party sites or services. The Company is not responsible for, and does not endorse, any third-party content, sites, or services mentioned on the Service. It is hereby stated that Company shall in no way be responsible for any acts or omissions of third parties whom the User may connect with through a mechanism facilitated by Company. Any transaction, dealings or communication otherwise that the User may have with such third parties are at the User’s own risk and we make no warranties, express or implied regarding the quality or suitability of the services or products of such third-party vendors.

8. Rules and Conduct

   As a condition of use, You promise not to use the Service for any purpose that is prohibited by the ToS or other rules or policies implemented by us from time to time. The Service (including, without limitation, any Content) is provided only for Your own personal, non-commercial use.

   By way of example, and not as a limitation, You shall not (and shall not permit any third party to) take any action that: (i) would constitute a violation of any applicable law, rule or regulation; (ii) infringes on any intellectual property or other right of any other person or entity; (iii) is threatening, abusive, harassing, defamatory, libellous, deceptive, fraudulent, invasive of another’s privacy, tortuous, obscene, offensive, or profane; or (iv) impersonates any person or entity. The Company reserves the right to remove any Content (including your profile) from the Service at any time, for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to such Content via the report/spam button, or if Company is concerned that You may have violated the Terms of Use), or for no reason at all with or without notice to the User/Users.

   Additionally, You shall not host, display, upload, modify, publish, transmit, update or share any information that: (i) may be harmful to minors or children below the age of 18 (eighteen) years; (ii) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation; and (iii) is invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever.

   Furthermore, You shall not (directly or indirectly): (i) take any action that imposes or may impose an unreasonable or disproportionately large load on Company’s (or its third party providers’) infrastructure; (ii) interfere or attempt to interfere with the proper working of the Service or any activities conducted on the Service; (iii) bypass any measures we may use to prevent or restrict access to the Service (or parts thereof); (iv) decipher, decompile, disassemble, reverse engineer or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Service, except to the limited extent applicable laws specifically prohibit such restriction; (v) modify, translate, or otherwise create derivative works of any part of the Service; or (vi) copy, rent, lease, distribute, or otherwise transfer any or all of the rights that You receive hereunder.

9. Alerts Provided by The Company

   The Application provides you with multiple automatic alerts, if (a) another User likes a question or answer posted by you; or (b) another User answers a question posted by you, or comments on an answer posted by you; or (c) when you receive a daily digest for topics you follow etc. You can opt-in or opt-out of such alerts.

   You understand and agree that any alerts provided to you through the Service may be delayed or prevented by a variety of factors. We will do our best to provide alerts in a timely manner with accurate information. However, we neither guarantee the delivery nor the accuracy of the content of any alert. You also agree that we shall not be liable for any delays, failure to deliver, or misdirected delivery of any alert; for any errors in the content of an alert; or for any actions taken or not taken by You or any third party in reliance on an alert.

10. Content Ownership and Copyright Conditions of Access

    The Content listed on the Application are either (i) User generated, or (ii) belong to Company. The nature of ownership and use of the information and Content uploaded and/or provided by you has been clarified in clause 6 above. Your copying of the copyrighted content published by Company on the Application for any commercial purpose or for the purpose of earning profit will be a violation of copyright and Company reserves its rights under applicable law accordingly.

    We authorize the User to view and access the content available on or from the Application solely for receiving, interacting, delivering and communicating only as per this Agreement. The contents of the Application, information, text, graphics, images, logos, button icons, software code, design, and the collection, arrangement and assembly of content on the Application (collectively, "Our Content"), are our property and are protected under copyright, trademark and other laws. User shall not modify Our Content or reproduce, display, publicly perform, distribute, or otherwise use Our Content in any way for any public or commercial purpose or for personal gain.

    User shall not access the Services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.

11. Reviews and Feedback

    You are solely responsible for the Content that You choose to submit for publication on the Application, including any feedback, ratings, or reviews (“Critical Content”) relating to the Application or other Users. Our role in publishing the Critical Content is restricted to that of an ‘intermediary’ under the Information Technology Act, 2000. We disclaim all responsibility with respect to the content of Critical Content, and our role with respect to such content is restricted to our obligations as an ‘intermediary’ under the said Act. We shall not be liable to pay any consideration to any User for re-publishing any content across any of our platforms.

    You agree that we may contact You through telephone, email, SMS, or any other electronic means of communication for the purpose of:

    1. Obtaining feedback in relation to Application or our Services; and/or
    2. Obtaining feedback in relation to any other Users listed on the Application; and/or
    3. Resolving any complaints, information, or queries by other Users regarding Your Critical Content;

    and you agree to provide your fullest co-operation further to such communication by Company.

12. Profile Ownership and Editing Rights

    We ensure easy access to the Users by providing a tool to update Your profile information. We reserve the right to moderate the changes or updates requested by You, and we shall take the independent decision whether to publish or reject the requests submitted for the respective changes or updates in Your profile. You hereby represent and warrant that You are fully entitled under law to upload all Content uploaded by You as part of Your profile or otherwise while using our Services, and that no such content breaches any third-party rights, including intellectual property rights. Upon becoming aware of a breach of the foregoing representation, we may modify or delete parts of Your profile information at our sole discretion with or without notice to You.

13. Rights and Obligation relating to the Content

    Users shall be prohibited from:

    1. violating or attempting to violate the integrity or security of the Application or any content thereof;
    2. transmitting any information (including job posts, messages and hyperlinks) on or through the Application that is disruptive or competitive to the provision of our Services;
    3. intentionally submitting on the Application any incomplete, false or inaccurate information;
    4. making any unsolicited communications to other Users;
    5. using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Application;
    6. attempting to decipher, decompile, disassemble or reverse engineer any part of the Application;
    7. copying or duplicating in any manner any of our Content or other information available from the Application;
    8. framing or hot linking or deep linking any Content.
    9. circumventing or disabling any digital rights management, usage rules, or other security features of the Application.

    The Company shall, upon obtaining knowledge by itself or been brought to actual knowledge by an affected person in writing or through email signed with electronic signature about any such information as mentioned above, be entitled to disable such information that is in contravention of this Clause. We shall also be entitled to preserve such information and associated records for at least 90 (ninety) days for production to governmental authorities for investigation purposes.

    In case of non-compliance with any applicable laws, rules or regulations, or the Agreement (including the Privacy Policy) by a User, we shall have the right to immediately terminate Your access or usage rights to the Application and Services and to remove non-compliant information from the Application.

    We may disclose or transfer User-generated information to our affiliates or governmental authorities in such manner as permitted or required by applicable law, and You hereby consent to such transfer. In accordance with the applicable laws, we shall transfer sensitive personal data or information including any information, to any other body corporate or a person in India, or located in any other country, that ensures the same level of data protection that is adhered to by us, only if such transfer is necessary for the performance of the lawful contract between Company or any person on its behalf and the User or where the User has consented to data transfer.

14. Support

    The Company offers email-based and online support tools. You may access support resources or contact our support by emailing at [hello@getvokal.com]. In some, regions or associated with certain partners, we may direct You to obtain support from 3rd party service providers. The Company does not make any promises regarding how quickly we will respond to Your request for support, or that we will be able to fix any problems You may be having. Any suggestions by Company regarding use of the Services shall not be construed as a warranty.

15. Termination

    The Company reserves the right to suspend or terminate Your access to the Application and the Services with or without notice and to exercise any other remedy available under law, in cases where,

    1. You are in breach of any terms and conditions of the Agreement,
    2. The Company is unable to verify or authenticate any information provided to Company by You,
    3. The Company has reasonable grounds for suspecting any illegal, fraudulent or abusive activity on part of such User, or
    4. The Company believes in its sole discretion that User’s actions may cause legal liability for such User, other Users or for Company, or are contrary to the interests of the Application.

    Once temporarily suspended, indefinitely suspended or terminated, the User may not continue to use the Application under the same account, a different account or re-register under a new account. On termination of an account due to the reasons mentioned herein, such User shall no longer have access to data, messages and other material kept on the Application by such User. All provisions of the ToS, which by their nature should survive termination, shall survive termination, including, without limitation, warranty disclaimers, indemnity and limitations of liability

16. Disclaimer

    THE SERVICE (INCLUDING, WITHOUT LIMITATION, ANY CONTENT) IS PROVIDED “AS IS” AND “AS AVAILABLE” AND IS WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. THE COMPANY AND ITS DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, SPONSORS AND PARTNERS DO NOT WARRANT THAT: (A) THE SERVICE WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (B) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (C) ANY CONTENT OR SOFTWARE AVAILABLE AT OR THROUGH THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (D) THE RESULTS OF USING THE SERVICE WILL MEET YOUR REQUIREMENTS. YOUR USE OF THE SERVICE IS SOLELY AT YOUR OWN RISK. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

17. Indemnification

    You shall defend, indemnify, and hold harmless the Company, its affiliates/subsidiaries/Joint Venture partners and each of its, and its affiliates’/subsidiaries/JV partners’ employees, contractors, directors, suppliers and representatives from all liabilities, losses, claims, and expenses, including reasonable attorneys’ fees, that arise from or relate to (i) Your use or misuse of, or access to, the Service, or (ii) Your violation of the Terms of Use or any applicable law, contract, policy, regulation or other obligation. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by You, in which event You will assist and cooperate with us in connection therewith.

18. Limitation of Liability

    TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL COMPANY (NOR ITS DIRECTORS, EMPLOYEES, AGENTS, SPONSORS, PARTNERS, SUPPLIERS, CONTENT PROVIDERS, LICENSORS OR RESELLERS,) BE LIABLE UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE OR ANY OTHER LEGAL OR EQUITABLE THEORY WITH RESPECT TO THE SERVICE (I) FOR ANY LOST PROFITS, DATA LOSS, LOSS OF GOODWILL OR OPPORTUNITY, OR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER, (II) FOR YOUR RELIANCE ON THE SERVICE (III) FOR ANY DIRECT DAMAGES IN EXCESS (IN THE AGGREGATE) OF THE INR 10,000/- (IV) FOR ANY MATTER BEYOND ITS OR THEIR REASONABLE CONTROL, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF ANY OF THE AFOREMENTIONED DAMAGES.

19. Governing Law

    This Agreement shall be governed by and construed in accordance with the laws of India without regard to the conflict of laws provisions thereof. All claims, differences and disputes arising under or in connection with or in relation hereto the Application or Services, the Terms or any transactions entered into on or through the Application or Services shall be subject to the exclusive jurisdiction of the courts at Bangalore, India and You hereby accede to and accept the jurisdiction of such courts.

20. Miscellaneous

    The ToS are the entire agreement between You and Company with respect to the Service, and supersede all prior or contemporaneous communications and proposals (whether oral, written or electronic) between You and Company with respect to the Service. If any provision of the ToS is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the ToS will otherwise remain in full force and effect and enforceable. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder. The ToS are personal to You, and are not assignable or transferable by You except with Company’s prior written consent. Company may assign, transfer or delegate any of its rights and obligations hereunder without consent. No agency, partnership, joint venture, or employment relationship is created as a result of the ToS and neither party has any authority of any kind to bind the other in any respect. All notices under the ToS will be in writing and will be deemed to have been duly given when received, if personally delivered or sent by certified or registered mail, return receipt requested; when receipt is electronically confirmed, if transmitted by facsimile or e-mail; or two days after it is sent, if sent for next day delivery by recognized overnight delivery service.

21. Grievance Redressal Mechanism

    Any discrepancies or grievances with regard to content and or comment or breach of this Agreement shall be taken up with the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to help@getvokal.com or hello@getvokal.com (“Grievance Officer”)
    Bhargavi K
    Grievance Officer
    #42, 12th Main, Jayanagar 4th Block, Bangalore 560011

22. Contact

    If You have any questions regarding the Service, please contact Company at [hello@getvokal.com] or reach out to our service care number.

    Please note that for the purpose of validation, You shall be required to provide information (including, but not limited to Your email address, contact number or registered mobile number, etc.) for the purpose of validation and taking Your service request.